Castle Leslie Estate has become the first hotel in Monaghan to complete Failte Ireland’s Accredited Service Excellence Programme.

The Service Excellent Award is a wonderful tourism initiative in which the customer is always seen as king.

The Programme is aimed at helping tourism attractions and businesses to put the customer first and foremost in everything they do and to reach the highest standards in customer care. The upshot of which can result in major benefits such as business growth, additional repeat business, increased visitor spend and positive recommendations.

Commenting on the award, Castle Leslie Estate CEO Brian Baldwin said, “Guest-focused service has always been our number one priority at Castle Leslie Estate. It is at the absolute forefront of everything that we do and is without a doubt the key to our continued success. The importance of the need for consistent best in class levels of service cannot be understated and we are truly delighted to be recognised for this!”

The team at Castle Leslie Estate completed specialised training modules that covered areas such as best in class service, customer standards, enhancing the guest journey and cultural awareness.