Why All Our Guests Know They Are Welcome
- Castle Leslie Estate is accessible, and you can read all about how accessible we are here.
- We have special offers for families, couples, and older ages and suitable facilities and activities for all.
- We offer complimentary luggage assistance for checking in and checking out so don’t worry about any additional packing you need to be yourself.
- Our equestrian team are trained to enable children and adults on the autistic spectrum or those with learning disabilities to Meet, Learn, Play and Express themselves in a stress-free non-judgemental environment at our equestrian centre.
- Our employee D&I ways lead to a more diverse customer base, which help us better understand and cater to our customers’ needs and preferences. This, in turn, leads to a more positive customer experience, and our customers feel seen and valued.
- All of our leisure packages in the Castle and some in the lodge come with a complimentary invite to a meet and greet the evening of arrival in order for the travelling guests to get an opportunity to break the ice with other guests and give them a forum to engage in a welcoming environment.
- Our Suitepad (digital guest directory) has multilingual translation options.
- There are newspapers and radio stations on our Suitepad from many countries around the world in English and multiple foreign languages.
- Our guests have access to a multilingual team for ease of communication.